Privacy Policy

Buduweb takes your privacy seriously. We abide by the UK and EU rules on Data Protection.

Personal data
Your information is used strictly for internal purposes. We collect customer data when you sign up for our service. We collect your address, contact details, details about domain names, websites, hosting and payment information.

We will use the information you provide us to process your application for our services, and to contact you in the event that there is a problem with your application or service.
By using our web-site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Payment Processing. In order to process payments online we require the billing address for the credit card used and our external payment provider, PayPal, requires your credit card details. For details of how your information is used, please see following section.

Third Parties
We value your privacy and understand that you don’t want your details sold to third parties. We will not sell, trade or rent in any form your information to any third party.
The information we hold about you is confidential. We will only disclose it to 3rd parties when:

you give us your consent,
it is needed by certain reputable third parties involved in running accounts and/or providing services for you
in order to obtain professional advice,
we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
there is a duty to the public to reveal the information.

Recording Contacts
When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

Security
We do not store credit card details, nor pass them on to third parties. Customer credit card details are processed by PayPal. Credit Card details taken over the phone are entered onto PayPal Virtual Terminal while the customer is on the phone, and Credit Card details entered onto the site by the customer are directly processed by PayPal. Either way, Buduweb does not hold any records of customer Credit Card details.

Refund Policy
We charge a deposit on all products. The deposit is non-refundable due to the cost of purchasing the domain name, hosting for the website and due the time involved in designing the website. Once the website has been completed and the balance has been paid we are unable to refund any money paid due to the time taken and work involved in designing the website.

Cancellation Policy
Once a website package has been ordered, we will send out an invoice for a deposit towards the package. The deposit is non-refundable. At this stage the package can be cancelled and no further charge will be applied. Once work has commenced on the website, Buduweb reserves the right to charge an hourly rate for work on the site, as well as any associated costs for products or services supplied, and any payments we have made to any third parties. On occasions due to the low cost of our website packages, the charges may be more than the website package.

Non-chargeable Domain Names
Domain names can be ordered as part of the service, transferred to the service, without additional charge as follows

Web Hosting – Starter – one’.co.uk’ or ‘.com’
Web Hosting – Advanced – one’.co.uk’ or ‘.com’
Web Hosting – Professional – one’.co.uk’ or ‘.com’
Web Hosting – Extreme – one’.co.uk’ or ‘.com’

Non-chargeable domain name are non-transferable. ln the event that the non chargeable domain name(s) expires no further non-chargeable domain names can be ordered.

All additional domain names added to the account will be charged in accordance with the pricing table.

Chargeable domain names cannot be converted to a non-chargeable domain name.

Buduweb will register the non-chargeable domain name(s) with the internet registration authorities and will pay the registration and rental fees for the duration of the Customer’s Contract for the Service or for the minimum period of the domain name whichever is the longer.

The minimum period for the domain names from registration are as follows:
‘.co.uk’ – 2 years
‘.com’ – 1 year

Buduweb reserves the right to refuse to register domain names at its sole discretion. Buduweb will inform the customer of any refusal.

ln the event of termination of the service the non-chargeable domain name(s) will no longer be renewed. lt is the responsibility of the customer to ensure that Buduweb has the correct payment details and request renewal. Buduweb accepts no liability for lapsed domain names in the event of incorrect payment details or a failure by the customer to pay charges.

Transfer of Domain Names
Should you wish to transfer a domain name from Buduweb to another service provider at the end of your annual contract, a transfer fee will be payable before the domain name can be released. This is currently £25 per domain name.

Use of cookies
This website uses cookies, if your browser settings allow cookies. This website will function correctly even if you have cookies disabled.

Monitoring
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from time to time. Any changes will be posted to this website.

Your Consent
By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.