Privacy Policy
Buduweb takes your privacy seriously. We
abide by the UK and EU rules on Data Protection.
Personal data
Your information is used strictly for internal purposes. We
collect customer data when you sign up for our service. We
collect your address, contact details, details about domain
names, websites, hosting and payment information.
We will use the information you provide us to process your
application for our services, and to contact you in the event
that there is a problem with your application or service.
By using our web-site, you consent to the collection and use
of this information. Should we decide to change our privacy
policy in any way, we will post such changes to this page
so that you are aware of the information we collect, our use
of it, and the circumstances under which we would disclose
it.
Payment Processing. In order to process
payments online we require the billing address for the credit
card used and our external payment provider, PayPal, requires
your credit card details. For details of how your information
is used, please see following section.
Third Parties
We value your privacy and understand that you don't want your
details sold to third parties. We will not sell, trade or
rent in any form your information to any third party.
The information we hold about you is confidential. We will
only disclose it to 3rd parties when:
you give us your consent,
it is needed by certain reputable third parties involved in
running accounts and/or providing services for you
in order to obtain professional advice,
we or others need to investigate or prevent crime (e.g. to
fraud prevention agencies),
the law permits or requires it, or any regulatory or governmental
body requests or requires it, even without your consent, or,
there is a duty to the public to reveal the information.
Recording Contacts
When you contact us, in any way, we may make a note of this
contact if it is relevant to your permanent record. This allows
us to provide a higher level of ongoing customer care.
Security
We do not store credit card details, nor pass them on to third
parties. Customer credit card details are processed by PayPal.
Credit Card details taken over the phone are entered onto
PayPal Virtual Terminal while the customer is on the phone,
and Credit Card details entered onto the site by the customer
are directly processed by PayPal. Either way, Buduweb does
not hold any records of customer Credit Card details.
Refund Policy
We charge a deposit on all products. The deposit is non-refundable
due to the cost of purchasing the domain name, hosting for
the website and due the time involved in designing the website.
Once the website has been completed and the balance has been
paid we are unable to refund any money paid due to the time
taken and work involved in designing the website.
Cancellation Policy
Once a website package has been ordered, we will send out
an invoice for a deposit towards the package. The deposit
is non-refundable. At this stage the package can be cancelled
and no further charge will be applied. Once work has commenced
on the website, Buduweb reserves the right to charge an hourly
rate for work on the site, as well as any associated costs
for products or services supplied, and any payments we have
made to any third parties. On occasions due to the low cost
of our website packages, the charges may be more than the
website package.
Non-chargeable Domain Names
Domain names can be ordered as part of the service,
transferred to the service, without additional charge as follows
Web Hosting - Starter - one'.co.uk' or '.com'
Web Hosting - Advanced - one'.co.uk' or '.com'
Web Hosting - Professional - one'.co.uk' or '.com'
Web Hosting - Extreme - one'.co.uk' or '.com'
Non-chargeable domain name are non-transferable.
ln the event that the non chargeable domain name(s) expires
no further non-chargeable domain names can be ordered.
All additional domain names added to the
account will be charged in accordance with the pricing table.
Chargeable domain names cannot be converted
to a non-chargeable domain name.
Buduweb will register the non-chargeable
domain name(s) with the internet registration authorities
and will pay the registration and rental fees for the duration
of the Customer's Contract for the Service or for the minimum
period of the domain name whichever is the longer.
The minimum period for the domain names
from registration are as follows:
'.co.uk' - 2 years
'.com' - 1 year
Buduweb reserves the right to refuse to
register domain names at its sole discretion. Buduweb will
inform the customer of any refusal.
ln the event of termination of the service
the non-chargeable domain name(s) will no longer be renewed.
lt is the responsibility of the customer to ensure that Buduweb
has the correct payment details and request renewal. Buduweb
accepts no liability for lapsed domain names in the event
of incorrect payment details or a failure by the customer
to pay charges.
Transfer of Domain Names
Should you wish to transfer a domain name from Buduweb to
another service provider at the end of your annual contract,
a transfer fee will be payable before the domain name can
be released. This is currently £25 per domain name.
Use of cookies
This website uses cookies, if your browser settings allow
cookies. This website will function correctly even if you
have cookies disabled.
Monitoring
We may monitor, record, store and use any telephone, email
or other electronic communications with you for training purposes,
so that we can check any instructions given to us and to improve
the quality of our customer service.
We will monitor network traffic from time to time for the
purposes of backup and problem solving and in order to ensure
that you are not misusing any of the services provided to
you.
Changes to Privacy Policy
Please note that this policy will be reviewed, and may change,
from time to time. Any changes will be posted to this website.
Your Consent
By using this website you are consenting to this privacy policy.
We may in the future change this policy, and if we do so we
will post the amended policy on this website.
|
