TOPEMAIL
This FAQ
provides answers to the most common questions about Website
Design and Hosting.
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Website
1. How much does a website cost?
Cost varies depending on which website
design option you want. A dynamic website where a lot
of advanced programming has been used will cost you more
than a simple HTML website. You may view the pricing without
being committed to signing up. View
website design packages.
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2. What websites do you supply?
During signup you can choose from our excellent
range of website
package.
[TOP] 3. Why should l have a website?
Firstly a website can reach millions of
people that might not otherwise be available. Secondly, customers
can view products, services, or whatever you want to share
from the comfort of their own home. No matter what type of
business you are in, their are ways to grow and make money
on the web for you..
[TOP] 4. I don't think a website will do anything for me, am I
right?
No, many people overlook the various products,
services, or business processes they can include on a website.
Any communication or interactions that happen within your
business can be made easier and more effecient by the web.
Your business will save money and time while appealing to
a much greater audience, the world.
[TOP] 5. I have heard that my website can be a place to help my
employees do their jobs, is this true?
While most businesses view the Internet
as an opportunity to expand their sales through traditional
e-commerce, few people are aware of the opportunities of increasing
efficiency and reducing expenses. Placing business processes,
especially those done daily, on the internet is possible for
all types of businesses.
[TOP] 6. l want my customers to pay by Credit Card?
We can develop you website to be Ecommerce
enable. Basically, adding credit card payment facilities
to your website. Credit card payments allow you to take
advantage of the following types of customers i.e. Impulse
buyers, International customers etc
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7. Why should I use your website design services ?
We provide a one to one personal service
and are friendly and accommodating. We are always available
by phone or email to answer your questions. Our website
design prices are very competitive.
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8. Are there any hidden charges for your
website design?
No. there are no hidden charges.
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9. How long will the design of my website
take?
That depends. If you are just having a website
designed and developed, it will take about two weeks to
complete. If you are having optimisation or copywriting
carried out as well, three weeks is more likely and a lot
depends on what your requirements are. We like to tell everyone
a month, that way we don't make promises we can't keep..
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Email
1. Can I create email accounts within my profile?
Yes, this function is available via the 'mail configuration'
feature within your personal control panel.
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2. Is there a size limit for email sent to my account?
No, there is no size limit for attachments
or emails sent to your mailbox. However, each mailbox is limited
to 50MBs in total. If you receive an email that is larger
than 50MBs or you otherwise reach this limit, the new mail
will be stored as normal but any subsequent new mail will
eventually be bounced.
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3. What is a POP box?
A POP (Post Office Protocol) box is where
email is stored before you collect it. At Buduweb we prefer
not to use the word POP box, but rather describe them as email
boxes or email accounts.
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4. What is SMTP?
SMTP stands for Simple Mail Transfer Protocol,
a protocol for sending email messages between servers. Most
email systems that send mail over the Internet use SMTP to
send messages from one server to another; the messages can
then be retrieved with an email client using an email download
protocol (usually either POP3).
In addition, SMTP is generally used to send messages from
a mail client to a mail server. This is why you need to specify
both the incoming mail (POP3) server and the SMTP server when
you configure your email application.
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5. What is an autoresponder?
This feature allows an email address on
your account to automatically respond with a specific message.
This is great if you’re going away for a while and won’t
be able to respond personally to your messages. You could
put a message saying that you will be away and will respond
when you get back.
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6. How do I setup email forwarding?
All your email settings
can be controlled through your Control Panel. Simply log into
your control panel and select ‘Email Configuration’.
From the next menu you should select ‘Email forwarding’.
The top half of the page allows you to add a new forwarding
address and the bottom half lists addresses you have already
setup, these can then be edited.
Each email address can be forwarded
to up to three other addresses. If you need to forward to
more than three then you should look at setting up a distribution
list.
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7. How do I setup an autoresponder (vacation) message?
All your email settings can be controlled
through your Control Panel. Simply log into your control
panel and select ‘Email Configuration’. From
the next menu you should select ‘Email Autoresponders’.
You simply need to enter the e-mail address that you want
the autoresponder to work on and enter the message that
you want to be sent. Once an autoresponder has been setup
it will be listed in the bottom half of this page. From
there you can delete or edit it.
Please note that if you leave the subject
field blank in your autoresponder setup, it will use the
orginal subject field with 'RE:' placed before it instead.
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8. How do I setup all my email to forward to another email
address?
All your email settings can be controlled through your
Control Panel. Simply log into your control panel and select
‘Email Configuration’. From the next menu you
should select ‘Catch All Email forwarding’.
From here you can add a catch all address or delete an existing
one.
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9. Web Email - Compose/Send Email
Sending Mail
Via your WebMail email account, you can send email to any
active mailbox account on the Internet. With the powerful
HTML-Editor feature (IE4/IE5 only) you can send stunning HTML
emails, or, for compatibility (plain text message) use the
plain-editor to send standard emails.
How to send email via WebMail
Login to your account.
Click Compose Mail on the Navigation Bar
Fill in the header information:
To: Type in the recipient's email address,
or select an email from your address book. For multiple
recipients use commas (,) between addresses
Subject: Type in the subject of the message.
CC: Type in any additional recipient's email
addresses. A copy of your email will be sent to them.
BCC: Type in the email address of any recipient
that you would like to send a copy to without the other
recipient's knowledge.
Compose your message in the large message
area provided.
If required, click the attachment button
to upload files for the outgoing email message.
Click the Send Mail button at the top or
bottom of the screen.
Features of Sending Mail
HTML Email Composer
If you are using IE4+ you can use the powerful
HTML email-compose function. This allows you to add spice
& depth to your outgoing emails by using HTML tags to
change the mail's font, color, size and message formatting.
Using HTML tags you can embed anything you wish into your
outgoing email, from HTML tables to ../images and hyperlinks.
Define your own HTML tags by selecting the HTML Source button,
try copy and pasting HTML tags from another application!
Note, this feature is currently only available
under IE4/5 on the PC. Due to Netscape browsers not correctly
supporting DHTML/CSS versions this feature is unavailable
at this current time.
Attachments
To attach files to your email messages, first
click the Attach button in the compose screen. A new window
will popup to add attachments; click the "Browse"
button to select a file from your hard drive. Click "OK"
when you have selected the appropriate file attachment.
Once files are uploaded, you can check the size of the attachment
and choose to delete the file. Multiple attachments are
supported.
Signatures
When sending your email message, you
can define a signature to be attached to the bottom of the
email message. See the preferences panel for more info
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10. I can't send Email, but I can receive it.
There is a possibility that your ISP is blocking
port 25. Providers like AOL block this to prevent outside
users from relaying bulk email off their servers. You should
contact your provider to see if port 25 is blocked.
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Domains
1. Do my domains have to be transferred into Buduweb in
order to use my account?
Customers do not have to transfer their
domains into us in order to use their hosting space, provided
the nameservers for those domains can be moved over to ours.
Our nameservers are ns.mainnameserver.com (82.110.105.2) and
ns2.mainnameserver.com (82.110.105.3).
Please note that if domains are not transferred over to us,
you'll need to arrange for the renewal of those domains separately
with whomever they reside with, and those domains will not
enjoy the full range of free services that our domain registration
customers obtain by default.
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2. How do I transfer a website to Buduweb with the minimum
of downtime?
ln theory, if you do it correctly, from the
outside world's point of view, there should be no downtime
at all! Obviously, to start with you'll need to open your
account with us. Once done, you'll be able to associate
a domain name along with that account.
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3. How long will it take to transfer my domain?
If you ordered a new domain name through
us, it will take 24-48 hours. If you are transferring an existing
domain name to Buduweb, it will take 24-48 hours after you
make the DNS change with your registrar.
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4. I’ve spelt the domain I wanted to register incorrectly.
How do I cancel/correct it?
Once an order for a domain has been submitted
the order is real time. So unfortunately it cannot be corrected
or cancel. Therefore we advise the spelling of all domains
to be reviewed before submitting it.
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5. Can I renew my domain name at any time?
Unfortunately, domains can only be renewed
around the time of renewal.
[TOP]Hosting
1. Where do I upload pages on the server?
The public root of your site is in the public_html
directory. Your home page needs to be named index.htm, index.html
or index.php so that it is displayed when a user enters http://www.yoursite.com.
You can create directories within public_html as required.
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2. How do I sign up for the service?
If you are in the Europe or in the USA,
you can easily sign up via the website on www.Buduweb.com.
For other users who do not have access to credit cards and/or
electronic payment facilities, contact your local sales representative
who will guide you through the process.
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3. How do I upload my website contents
An integral component of your account is
a webspace allocation. You can access this directly from your
web browser or via an FTP client. The FTP client provides
you with a means of uploading your website contents.
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4. How long will it take to activate my account?
Activation is immediate once we have payment
confirmation for your selected products and services.
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5. What free software is on offer?
A comprehensive listing and download instructions
for available free software can be accessed directly from
your control panel. This is only available to registered
users; i.e. those who have signed up for the service.
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FTP
1. I am unable to connect with FTP.
If you are unable connect, but not getting
an "authorization denied" message, make sure you
have passive (PASV) mode enabled on your FTP client. This
option varies from client to client, but is generally found
in the firewall/options settings for your respective FTP software.
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2. File Manager session expiry errors
File Manager session expiry problems are
usually the result of the clock on the local computer being
set incorrectly. The date and time on the client machine
must be set accurately or the session will time-out immediately.
If the time and date settings are correct try clearing your
browsers cookies or try a different browser.
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3. Why can't I upload large files with FTP?
FTP Uploads are limited to 50MB. If you
really need to use a larger file than this in your Web space,
you will need to split it into chunks and reassemble them
after uploading them separately.
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4. Can I upload my files to the server at any time?
Yes. Buduweb provides you unlimited FTP access
to your account 24 hours a day, 365 days a year, allowing
you to set up, change or maintain your Web site at any time.
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5. What is the full path to Perl?
The first line of
your Perl script must be as follows:-
#!/usr/bin/perl
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